Thank you for your interest! Check out the on-demand Virtual Workshop below:
Download/view the handouts and files referenced in the Virtual Workshop:
Plus, check out these great resources by Virtual Workshop moderator, Ruby Newell-Legner of 7 Star Service:
Checklist for Dealing with Upset Guests
In Changing Times, Effective Training Is Key to Creating a Great Culture
Fan Attitudes Have Changed and Are Not Going Back to What They Once Were Expected to Be
Checklist for Dealing with Upset Guests
In Changing Times, Effective Training Is Key to Creating a Great Culture
Fan Attitudes Have Changed and Are Not Going Back to What They Once Were Expected to Be
About Ruby Newell-Legner
Fan Engagement Expert, Ruby Newell-Legner, offers 7 Star Service solutions to amplify your brand and bottom-line. Through consulting and training she has designed customized staff development programs for:
From Denver to Dubai, Ruby brings unprecedented expertise and insight on how to create a service culture that motivates employees and promotes loyalty and retention inside and outside the organization – with employees and customers. Visit www.7StarService.com for more information
- 1500+ athletic, leisure and recreation facilities
- 66 professional sports teams
- 44 new facilities preparing to open
- 35 schools, universities & colleges
- 24 military installations
- The Super Bowl, US Open, The Grey Cup, Shell Grand Prix of Denver, Olympics
- Increased Customer Satisfaction Ratings by 17%
- Improved Secret Shopping Scores to consistent perfect scores in multiple venues
- Amplified repeat business by19%
From Denver to Dubai, Ruby brings unprecedented expertise and insight on how to create a service culture that motivates employees and promotes loyalty and retention inside and outside the organization – with employees and customers. Visit www.7StarService.com for more information
About The PANELISTs
Scott Vandermoon
Associate Director, Facilities, Centers LLC DePaul University Campus Rec (Chicago) Scott manages the daily operations, capital planning and risk management at the Ray Meyer Fitness & Recreation Center. He joined the DePaul team in 2008 as the Assistant Director, Student Development where he was responsible for student staff hiring, training, scheduling and departmental student development initiatives. Scott has a bachelor's in religion and speech communication from Augustana College, and a master's in kinesiology from Western Illinois University. He is a CPR instructor for the American Heart Association and a member of NIRSA, Leaders in Collegiate Recreation. |
Shane DeWald
Recreation Manager Blue Valley Recreation (Overland Park, Kan.) Shane oversees the operations of the Sports Complex and the Recreation Center at Hilltop. With more than 18 years of experience in parks and recreation, he’s also served as the Executive Director of Belton Parks & Recreation and oversaw the daily operation of a wellness center, two aquatic facilities and three athletic complexes. A graduate of Fort Hays State University, DeWald received his undergraduate degree in health and human performance with an emphasis in recreation/sport management, as well as a minor in business. He received his master’s in sports administration from Wichita State University. |
Marvin Gresse
Assistant General Manager Stone Creek Club & Spa (Covington, La.) Marvin’s attention to detail and extensive experience in all aspects of club operations ensure that no detail of the Stone Creek experience is overlooked. A native of New Orleans, Marvin is responsible for departmental operations, capital projects and long-range planning. He was the owner’s rep for the construction and start-up of the $21 million club. A 26-year industry veteran that sits on a REX Roundtable, Marvin prides himself on creating the best possible member experience and producing desired results to the ownership group. Marvin earned his business management degree from the University of New Orleans, and is a graduate of the IHRSA Institute for Professional Club Management. |
About The SPONSOR
You can learn more about Mondo here.
Contact Mondo by email at [email protected], or by phone at (800) 361-3747
Contact Mondo by email at [email protected], or by phone at (800) 361-3747
WANT EVEN MORE GREAT EDUCATION?
Join us at AB Show 2021 on Oct. 27-30 in San Antonio!
Join us at AB Show 2021 on Oct. 27-30 in San Antonio!
Offering educational sessions to help you navigate the updated standards of today’s users and a show floor filled with the latest innovations — including the new Clean and Green Pavilion — AB Show is a one-stop shop to help your programs and facilities succeed.